Henn na Hotel Tokyo Nishikasai | Official Website


We have outlined answers to questions that are sometimes asked to Henn na Hotel Nishikasai.

Can I make a reservation by telephone / e-mail?

For reservations by phone call, please call the Customer Center at Henna Hotel Tokyo Tokyo Nishikasai (03-3804-1700). We afraid that we do not accept reservations by e-mail.

How many rooms can I make a reservation with one reservation?

Up to 4 rooms can be reserved. For more than 5 rooms, we will accepted as a group reservation. Please contact our Customer Center.

Can I change or cancel my reservation details by phone / e-mail?

Only those who have made reservations at the Henna Hotel Customer Center can make changes or cancellations.
Please note that we do not accept changes or cancellations of reservations by phone or e-mail.
If you have made a reservation on the web, please follow the procedure on the web where you made the reservation for changes or cancellations.

How long can I make changes a reservation from the official website?

We will accept changing your reservation until 23:59 on the day before your arrival date, however, changes in the number of guests or rooms may not be possible due to room availability.

When are cancellation fees charged?

For reservations of 10 guests or less, the cancellation fee will be charged from the day before the arrival date.
A cancellation fee of 20% will be charged the day before the reservation, and the full amount will be charged if non notification is received on the day of the reservation/ For reservations of 11 to 99 persons, the cancellation fee will be charged from 20 days prior to the reservation date.
However, cancellation policy varies by reservation type. Please check with the reservation information while booking.

What are the check-in and check-out time? (Can II extend my check-out time?)

Check-in is from 15:00(till 24:00) and check-out is ~11:00.
An extension fee will be charged for use of the room after check-out time. 11:00 ~ 13:00 1,500yen/1 hr

After 1:00 p.m., 100% of the room charge will be applied only if there are rooms available on the day of check-in.

Is it possible to check-in after 24:00?

Yes, it is possible. However, please contact the hotel first and ring the intercom next to the front door after 24:00 when arrival because the hotel entrance is locked after that time.

Can I move up my scheduled check-in time?

Yes, if you check in before 23:59, you do not need to contact the hotel.

Tell me about sleeping with Kids?

Children under 6 years of age who sleep in the same bed with an adult will not be charged the child’s room rate.
Up to 1 child can use existing bed per room.
For children only using beds or sleeping with children over 6 years old, the same room charge as for adults will apply.
No amenities, towels, pillows, etc. will be provided for children sleeping with an adult.

Can only minors stay?

Guests under 18 years of age must have a parent or guardian’s written consent.
*If you are under 15 years old, you must be accompanied by a parent or guardian.

Please fax (03-3804-1701) or mail the form in advance.
We also accept the form by sending it as an attachment to an e-mail.
Please send us your e-mail to the hotel’s e-mail address (info-nishikasai@hennnahotel.com).
(We apologize for any shipping/transmission fees, which are the responsibility of the customer.)
Please note that we may refuse your stay if we cannot confirm your consent.
If we cannot confirm the consent of the person with parental authority at the time of check-in, we will ask you to submit this consent form by fax or later by mail after confirming by telephone or other means on the spot.

How many minutes walk from the nearest station?

It is a 3-minute walk from the north exit of Nishikasai Station on the Tokyo Metro Tozai Line.

Is there parking available?

There is a multi-story car park (charged).
There are restrictions on the number of vehicles and the types of vehicles that can be parked.
Please refer to the Access page for details.

Is it possible to add breakfast on the day?

You can also eat it on the day of the day.

What are the breakfast rates?

12 years old and over: 1,500 yen ,6 years old and under 12 years old: 900 yen,0 years old and under 5years old: free

I left something at the hotel.

Storage policies vary depending on the item you left.
【Valuables】As soon as we find the item, we will notify the customer. If we are unable to contact you, we will keep the items at the hotel for 7 days, and on the 8th day, we will report them to the police as lost property.
【Food and beverage】 items will be disposed of immediately without storage due to sanitary reasons.
【Other items】 After 14 days of storage, we will dispose of the items on the 15th day.
(The hotel will not contact you).
Contact: 050-5894-3770

What is the capacity of the guest rooms?

Depends on the type of room

If I reserve multiple rooms, can I arrange adjoining rooms?

We accept this as a request. Please note that we may not be able to meet your request due to congestion on the day.

Is there a non-smoking room? Is there a room where you can smoke?

Smoking is prohibited on the premises. Please refrain from bringing cigarette butts into the guest room.
Please use the smoking area (3 minutes walk) at Nishikasai Station.

What is the "LG Styler" cleaning machine equipped in all guest rooms?

It will be a closet type home cleaning machine.
By filling the inside with steam, it is possible to sterilize and deodorize clothes that cannot be washed in a washing machine.
In addition, it is possible to remove wrinkles and dirt such as pollen and dust by vibration.
Official HP http://www.lg.com/jp/steam-washer/lg-S3WER

Is WI-FI available during a stay ?

Free Wi-Fi is available in the hotel.

Are pets allowed to stay?

Not available.

Can I put my luggage before check-in or after check-out?

We will keep it free of charge.
* Please note that we cannot keep valuables, fragile items, food and drinks.
* After check-out, you will be able to keep your luggage until 24:00 on the day of the check-out.

Can I send my luggage to the hotel in advance?

It is possible, but please observe the following
■Method: Please make sure to pay by pre-paid postage. We will not accept any payment on delivery. (Temporary payment is also not acceptable.)
■Shipment: Please specify the day before or on the day of your stay. Please be sure to write the full name of the person who made the reservation on the packing slip when you send the package.
■Please note that we cannot accept perishables, hazardous items, items with a strange odor, cash, valuables, medicines, letters, fragile items, dangerous items, and items that require temperature and humidity control such as cool delivery.
In such cases, shipping and return charges will be borne by the customer (e.g., cash on delivery, etc.). Please understand this in advance.
* Luggage sent to us is stored at the front desk. Please tell the front desk staff at check-in.

Is there a convenience store nearby?

After exiting the main entrance, you will find “Lawson” on your right, a 1-minute walk, and “Family Mart” on your left, a 2-minute walk.

Is there a shuttle bus to the Maihama area?

We operate a free shuttle bus to Tokyo Disney Resort® (Maihama Station). Please refer to the Access page for the operation schedule.